Conflict style inventories include the Thomas Kilmann Understanding Human Development Martin, Judith and Nakayama, Thomas. Organizational Behavior and Human Performance, 16, 143-155. The research work of Kenneth Thomas and Ralph Kilmann in the 1970s led to the identification of five styles of conflict and the development of a widely used self-assessment called the Thomas Kilmann Conflict Mode Instrument, or TKI.Their work suggested that we all have a preferred way to deal with conflict which serves us well in some situations, but not all.People who default to accommodation can easily become dissatisfied with their job.A perfect example is a database administrator (DBA) who had difficulty saying no.
The accommodating style is one of the most passive conflict resolution methods.During discussions with the one DBA, she admitted that she simply hadn't considered other options plausible.Upon reflection, she realized her responsibility to be candid with her manager about workload, instead of bottling up her feelings and letting the problem fester.As Markman, Stanley, and Blumberg (1996) conclude, "becoming more aware of the effects of your differing communication styles [in relationships] can go a long way toward preventing misunderstandings" (p. Many people head in the opposite direction when they spot conflict in the workplace. Conflict can be healthy or unhealthy, but either way, it merits your attention.
Her manager was not intimately familiar with the nuances of database administration, and thus would often make requests that she felt were unreasonable.